My Resume

Core Qualifications

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EXPERIENCE

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System Engineer at Cloud Nation Sdn Bhd - Malaysia

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2021 - July 2022

• Implemented Custom PowerShell Scripts to smoothen workflow of Infrastructure assessment, and automation of client’s custom Business-as-usual activities.
• Maintained consistent coding format inclusive of changelogs, and versioning for improved workflow during testing, implementation, and troubleshooting.
• Deployed, upgraded, and maintained various Microsoft Exchange Server, and Windows Active Directory Infrastructure environments, with minimal downtime.
• Performed Infrastructure upgrades: bringing in new hardware, integrating with existing virtualization, clustering, and backup systems.
• Engaged with clients to perform ad hoc disaster recovery and internal assessments on production system failures.
• Achieved certifications across multiple categories of infrastructure implementation and administration from Oracle and Microsoft.

Software Engineer II at Guidewire Software Sdn Bhd - Malaysia

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July 2022 - Feb 2025

• Took ownership of the research and implementation of a feature, identifying the best tools to use for a specific use case and implementing said feature with best practices in mind.
• Displayed ownership and problem-solving skills when identifying a system bug and conducted a thorough analysis to identify the root cause and propose a solution to solve the issue with minimal impact on existing integrated functionality.
• Assumed the role of release master on multiple occasions to ensure smooth execution of the release process.
• Performed pre-release activities with multiple teams cross-region to, handling bugs and issues in a timely fashion to ensure a smooth release process with minimal delays.
• Worked with team to develop full stack application to compliment the base application suite with frequent reflection of current implementation and proposals to utilise different technologies to improve code maintainability and efficiency.
• Spearheaded and conducted spikes during full stack development to propose suggested implementation for desired features with knowledge sessions included.
• Investigated and proposed solutions for production bugs, with detailed analysis on the root cause, and cost-benefit evaluation of proposed solutions to reduce uncertainty during implementation.
• Re-designed pre-production DynamoDB table to conform to best practices with custom repository implementations on Spring to improve scalability and performance of the table.

Software Engineer at Arkmind Sdn Bhd - Malaysia

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March 2025 - Now

• Implemented e-Invoice and Direct Debit integration modules for internal systems with TypeScript utilizing microservice architectures, engaging with third parties to ensure system stability.
• Took ownership and engaged in direct communications with clients for ad hoc maintenance and support including production issues, hotfixes, and scheduled deployment of requested features.
• Proposed and implemented initiatives to improve internal documentation to reduce effort of repeated knowledge transfer sessions and improve knowledge onboarding for projects and modules.
• Improved data patching workflow with additions of backups and improvements to testing and demo environments to ensure that patched data can be properly evaluated and rolled back before any changes are made to production.

EDUCATION

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Bachelor in Games Development (Design) - SAE Qantm - Melbourne

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2014 - 2016

Bachelor in Information Technology (Software Engineering) - Segi University - Malaysia

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2018 - 2021

Acquired knowledge regarding programming basics, methodology, and some best practices. Completed a Final Year Project involving Facial Recognition, Machine Learning, and Python. Graduated First Class with GPA of 3.93/4.0.

REFERENCES

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Available upon request